Shipping policy

UK Delivery

We currently deliver to addresses within the United Kingdom.

Delivery options, charges and estimated delivery times are displayed at checkout before you place your order.

Delivery Costs

We currently offer free UK delivery on our products.

If additional delivery options or charges apply to a particular order, these will be clearly displayed at checkout before payment.

Dispatch and Delivery Times

Orders are processed on working days, excluding weekends and UK bank holidays.

Our dog beds are typically delivered within 1–2 working days after dispatch.

Delivery times are estimates rather than guaranteed delivery dates. During particularly busy periods or circumstances outside our reasonable control, delivery may take a little longer.

How Your Order Is Fulfilled

Sleeping Doggy works with selected UK fulfilment partners who dispatch products directly to our customers.

This allows products to be delivered directly from the supplier holding the stock rather than being sent through an additional Sleeping Doggy warehouse first.

Your purchase and customer relationship remain with Sleeping Doggy. If you have any questions or problems with an order, please contact us rather than contacting the fulfilment partner directly.

As our product range grows, an order containing products from different fulfilment partners may arrive in separate packages or at different times.

Tracking

Where tracking is available, tracking information will be sent after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Delivery Delays

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@sleepingdoggy.com and we'll investigate the delivery for you.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at hello@sleepingdoggy.com. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

Damaged or Missing Deliveries

If your parcel arrives damaged, or you believe an item is missing from your delivery, please contact us as soon as possible at hello@sleepingdoggy.com with your order number and details of the problem.

We'll investigate the issue and work with our fulfilment partner and delivery carrier where necessary.

For information about returns, cancellations and refunds, please see our Return & Refund Policy.