Refund policy

We want you and your dog to be happy with your purchase. If something isn't right, we're here to help.

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return under our standard returns policy, your item should be in the same condition that you received it, unused, with any original tags attached and, where reasonably possible, in its original packaging. You'll also need your receipt or other proof of purchase.

To request a return, contact us at hello@sleepingdoggy.com.

If your return is accepted, we'll provide you with the appropriate return instructions and, where applicable, a return shipping label.

Please contact us before returning an item. Do not send a return directly to the address shown on the original parcel or to one of our suppliers unless we have instructed you to do so. Items returned without first requesting a return may not be accepted.

You can contact us with any return questions at hello@sleepingdoggy.com.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item.

Please include your order details and, where possible, photographs showing the problem so that we can investigate and resolve it for you as quickly as possible.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise unsatisfactory goods.

Exceptions and Non-returnable Items

Certain products may not be eligible for return where an exemption from the statutory right to cancel applies, including goods that have been made to your specifications or clearly personalised, perishable goods, and sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

If you're unsure whether your item can be returned, please contact us at hello@sleepingdoggy.com before sending anything back.

Gift cards are non-returnable except where required by law.

Sale and discounted items remain subject to your applicable statutory consumer rights.

Exchanges

If you'd like a different product, colour or size, please contact us. Where appropriate, the simplest option may be to return the original item and place a separate order for the replacement once your return has been accepted.

UK Right to Cancel

If you're a UK consumer purchasing online, you normally have a statutory right to cancel your order without giving a reason.

For eligible goods, you must tell us that you wish to cancel within 14 days after receiving your order. You then have a further 14 days to return the goods.

Our 30-day returns policy is offered in addition to your statutory rights and does not replace or restrict them.

To exercise your right to cancel, contact us at hello@sleepingdoggy.com with your order details and a clear statement that you wish to cancel your order.

Refunds

We'll notify you when your returned item has been received and reviewed.

Where a refund is due, it will be issued to your original payment method. Please remember that your bank or card provider may take additional time to process the refund after it has been issued.

Where required by applicable consumer law, refunds will include the standard outbound delivery charge. If you chose a more expensive delivery service than our standard delivery option, any additional delivery cost may not be refundable.

Statutory refunds will be made within the time periods required by applicable consumer law.

If you believe a refund that we've confirmed has not reached you, please contact us at hello@sleepingdoggy.com.